When our old water softener started spitting rain into the sink we knew we had a problem. Called around the area for two estimates. We chose EPA because Mark was knowledgeable and kind (and he loves dogs so that’s a plus). We explained that we are not mechanically inclined people so he gently walked us through everything we needed to know, never belittling us. Time from initial consultation to installation was about a week. Installation went well. We will be seeing Mark soon for a follow-up to make sure all is well. It’s lovely having soft water again.